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WebClub Connect / Explore
Chat & voice agents
Help customers ask their questions in the channel that suits the moment.
Website conversations
Use chat and voice to explain services, answer common questions and collect useful enquiry details. The experience can be configured to match your brand and tone.
Inbound and outbound calls
The underlying platform supports phone agents for incoming enquiries and configured outbound follow-up. Availability, phone setup, usage and calling permissions must be agreed for your workflow.
Know when to involve a person
Define clear boundaries for answers, escalation and complex enquiries. Booking rules and human availability determine the next step offered to the customer.